Refund Policy Sabores de Portugal
Welcome to the official Refund Policy Sabores de Portugal. We genuinely want you to be completely satisfied with your delicious order every single time. However, safely buying perishable food online requires some very clear official rules. Therefore, we carefully created this completely transparent guide just for you. Please read this entire document carefully to fully understand your essential consumer rights. We believe in total honesty.
Returning Non-Perishable Items
Did a heavy bottle of our premium regional wine arrive broken? Perhaps you unfortunately received the wrong artisanal product in your box. We gladly offer a full financial refund for any damaged non-perishable goods. However, you must formally contact us within exactly 14 days of your official delivery date. Furthermore, you strictly need to provide a clear digital photo of the specifically damaged item. Afterwards, our friendly support team will eagerly process your refund immediately. We always aim to swiftly solve your unexpected problems.
Strict Rules for Fresh Food
According to this official Refund Policy Sabores de Portugal, we unfortunately cannot accept direct returns for any fresh items. Because we actively sell perishable goods like traditional Pastéis de Nata and local artisanal cheeses, very strict international health regulations apply. Consequently, we absolutely cannot resell returned fresh food safely to other customers. We always pack these extremely delicate items very carefully right here in Lisbon. As a result, they almost always successfully arrive in absolutely perfect condition. If your fresh food arrives completely spoiled due to severe unexpected shipping delays, please contact us immediately. We handle these very rare emergency situations individually.
Questions About the Refund Policy Sabores de Portugal?
We successfully process all officially approved financial refunds within exactly five business days. The money will automatically return directly to your original electronic payment method. If you urgently need any extra help with a very specific order, please quickly visit our Shop
page and use the main contact form. You can also easily learn much more about European consumer protection laws on Wikipedia. We highly value your immense trust and your continued business!